Springbak® Refund & Return Policy

Try Springbak® Risk-Free for 30 Days

We want you to experience Springbak® Springsoles in your own shoes, during your own workouts, practices, workdays, rounds of golf, or everyday activities.

If you are not completely satisfied, contact us within 30 days of receiving your order and return your Springsoles for a refund of the full product purchase price—no questions asked.

Your shoes. Your movement. Your 30-day Springbak® challenge.

Our 30-Day Satisfaction Guarantee

To qualify for a return:

  • The Springsoles must have been purchased directly from springbak.net.
  • You must contact us within 30 days of receiving your order.
  • Proof of purchase or your Springbak® order number is required.
  • The Springsoles must be returned to Springbak®.
  • Normal trial use is allowed.
  • Carefully trimming the Springsoles to fit your footwear will not automatically void the guarantee.
  • Products that have been intentionally damaged, excessively altered, misused, or returned with substantial portions missing may not qualify.

This policy is designed to let customers genuinely try Springbak® without worrying that normal use will prevent a return.

How to Request a Return

1. Contact Springbak®

Email info@springbak.net or call 951-277-3000 within 30 days of receiving your order. Springbak® currently lists those customer-service contacts on its website.

Please provide:

  • Your name
  • Order number
  • Email address used for the purchase
  • The product and size being returned

You are not required to give a reason for the return, although we always appreciate feedback.

2. Receive Return Instructions

We will provide the return instructions and confirm where to send your Springsoles.

Please do not mail a return without including your name and order information, as this may delay the refund.

3. Return Your Springsoles

Pack the Springsoles securely and use a shipping method that provides tracking. Keep the tracking information until the refund is completed.

Refunds

After the returned Springsoles are received and reviewed, the approved refund will be issued to the original payment method.

The refund covers the full product purchase price.

Original shipping and return-shipping charges are not refundable unless:

  • The product arrived damaged or defective.
  • You received the wrong product or size.
  • The return was caused by an error made by Springbak®.

Your bank, credit-card company, PayPal, or other payment provider may require additional time to post the refund to your account.

Damaged, Defective, or Incorrect Orders

Please contact us as soon as possible if your order:

  • Arrives damaged
  • Appears defective
  • Contains the wrong size
  • Contains the wrong product
  • Is missing an item

Include your order number and, when possible, a photograph showing the problem.

When Springbak® made the error or the product arrived damaged or defective, we will work with you to arrange a replacement or refund without charging you for the necessary return shipping.

Size Exchanges

Need a different size? Contact us at info@springbak.net or 951-277-3000 before returning the product.

We will help you determine the correct size and explain the quickest way to complete the exchange. Exchanges are subject to product availability.

Purchases From Other Sellers

This policy applies only to products purchased directly through springbak.net.

Springbak® products purchased through another retailer, marketplace, distributor, team, or organization are subject to that seller’s return and refund policy.

Contact Springbak®

Questions about a return, exchange, or refund?

Springbak®
31566 Railroad Canyon Road
Building 2, No. 1103
Canyon Lake, CA 92587

Telephone: 951-277-3000
Email: info@springbak.net
Hours: Monday–Friday, 8:30 a.m.–5:00 p.m.

30-Day Satisfaction Guarantee: Try Springbak® Springsoles in your own footwear. If you are not completely satisfied, contact us within 30 days of delivery and return them for a refund of the full product purchase price. [View Refund & Return Policy]